Support2019-01-21T13:47:17+02:00

Axiell Media support

Welcome to Axiell Media support. Please submit your support case through the form and we will get back to you as soon as possible. Thank you!

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FAQ – Common questions

To be able to assist you better and quicker, we have gathered our most common questions below. Before submitting a support case, we ask that you start by reading through our FAQ. If you still cannot find the answer to your question, please submit your case in the form below.

Hello Library!

Welcome to our support pages. Here you will find the answers to our most common questions.

How do we offer digital books to our patrons?2018-12-18T10:25:03+02:00

By connecting your library to Axiell Media’s complete service for lending and consumption of digital books, you will have access to an ever-growing directory of over 45,000 digital e-books and audio books. The patrons gain access to the books via the library web page and through our app Biblio. You can choose between using Axiell Media’s hosted website for lending, or integrating your existing website with our API so that the patrons find your entire directory in the same place.

Read more here and contact us to join.

How do we join Axiell Media?2018-12-18T10:22:02+02:00

Feel free to contact us to connect your library.

What are your solutions for patrons to be able to read and listen to digital books?2018-12-18T10:20:29+02:00

We offer the app Biblio and a hosted website. Biblio is easy to use. Here patrons can search, explore, borrow and listen to audio books – both on and offline. With their regular library card, the patron gains access to the library’s entire audiobook catalogue. Soon e-books will be available in the app as well.

How can I manage and keep track of our digital book lending?2018-12-18T10:19:20+02:00

In our customer portal there are tools that help you manage the library’s catalogue, lending and budget. Here you also access statistics so that you can follow and adjust lending according to your needs.

Are there books in different languages in Axiell Media’s platform?2018-12-18T10:17:57+02:00

Yes, there are. In addition to books in Swedish, English and Finnish, we also offer titles in, for example, Arabic, German, Russian and many other languages.

Do you offer courses on the Axiell Media platform?2018-12-18T10:16:17+02:00

Yes, we offer courses in the form of webinars. Subscribe to our newsletter to get invitations to open webinars and contact us if you would like to book a course for you and your team.

How do we get more people to use the Biblio app?2018-12-18T10:09:59+02:00

There are many ways! For example, use social media to talk to your patrons about Biblio. Click here to download image material that you can use for information and marketing purposes, and follow us on Facebook, Instagram and Twitter to keep track of the latest updates.

How do I keep track of news?2019-01-22T10:54:29+02:00

Stay updated on news and new developments in the industry and at Axiell Media by subscribing to our newsletters and follow us on social media. Follow us on Facebook, LinkedIn, Instagram and Twitter.

How much does it cost to join Axiell Media?2018-12-18T09:45:20+02:00
Together we agree on a solution that matches your needs, please contact us for a price offer.

Hello Publisher!

Welcome to our support page. Here you will find the answers to our most common questions.

Why should I join Axiell Media?2018-12-18T11:02:45+02:00

Axiell Media offers an easy and efficient way for you as a publisher to reach your readers with ebooks and digital audio books – no matter where they are or which platforms they use. We have a wealth of experience producing and distributing digital books to the largest retailers, libraries and schools in the Nordics, and we provide services that can be tailored to meet your specific needs.

We offer you the opportunity to easily select where and at what price your books will be sold or lended, and with a few clicks you will be able to keep track of sales, loans and invoice data – all in one portal.

Read more here and join today.

How do I join Axiell Media?2018-12-18T11:00:03+02:00

Here you find information about our services and how you join Axiell Media.

What support do you offer, in regards to book publishing?2018-12-18T10:55:11+02:00

We help you through the entire journey from the written word to remuneration. In our customer portal you will find the guides and manuals you need, if you need anything else, feel free to contact us for dialogue and price offer.

How are my books copy right protected?2018-12-18T10:47:10+02:00

We take care to ensure that the sale, lending and handling of your digital books are carried out in a safe and secure manner, and we therefore equip all digital books in our system with copyright protection through watermarking or encryprion:

  • A watermarked book is user-friendly and requires no login or specific app to be read. The book is provided with a label that is personal to the individual consumer and is thus easy to trace.
  • A book with copy right encryption cannot be copied or printed. To be able to read the book, an app that can handle encryption is required, and the reader logs in with their Adobe ID. The copy protection allows time-limited reading.
Should I publish my book in PDF format?2018-12-18T10:39:57+02:00

From a readability perspective, the file format EPUB is preferable to PDF, as it makes it possible to change the text size, font, line spacing and other things to achieve a pleasant reading experience.

Are all books appropriate as ebooks and/or audio books?2018-12-18T10:38:21+02:00

Today it is possible to digitize all types of books according to your needs and wishes. Whether you have a textbook, a recorded audiobook, a children’s book or photo book, we have the solution for you. Join us or get in touch today to get started.

Is it a good idea to use different sales channels or is it better to just sell my book in one place?2019-01-04T13:35:57+02:00

The greater the spread your book has, the greater the potential readership it gets. By choosing to make your books available in all sales channels, you increase the chances of your readers finding your books. So don’t settle for, for example, unit sales, but explore the opportunities provided by library lending, subscription services and the school service ElibU.

Will more sales channels be added?2018-12-18T10:31:56+02:00

The digital world is constantly changing and we drive the development forward. This means that we continuously develop new services and opportunities for and together with our customers. Services like Biblio, Bokus Play and Eduread are some of our latest collaborations – are you interested in collaborating? Welcome to contact us.

Do you offer international distribution?2018-12-18T10:29:35+02:00

The digital book market is constantly growing, and our services grow with it. Today most of our distribution takes place in Sweden, but with retailers such as Adlibris, Bookbeat and Nextory, libraries in Finland and Iceland, as well as distribution to iBooks Store and other international vendors, you have the opportunity to reach outside the borders with your books.

How do I keep track of news?2019-01-22T10:54:29+02:00

Stay updated on news and new developments in the industry and at Axiell Media by subscribing to our newsletters and follow us on social media. Follow us on Facebook, LinkedIn, Instagram and Twitter.

Hello Retailer!

Welcome to our support page. Here you will find the answers to our most common questions.

How do I become a retailer?2018-12-18T11:17:14+02:00

Irrespective of whether you have a classic webshop, a subscription service or if you have a completely new idea of how to sell digital books, we can help you get started. Contact us for more information and price offer.

Which books do you have?2018-12-18T11:16:01+02:00

Our catalogue grows bigger every day. Gain access to over 65 000 digital e- and audio books. We distribute books from over 700 publishers in a wide range of categories, in multiple languages such as Swedish, English, Finnish, Russian and many more.

Can you supply a payment method?2018-12-18T15:42:09+02:00

We develop and integrate services for a variety of companies, and together we come up with a solution to match your needs. Feel free to contact us for more information and price offer.

Do you have both front-end and back-end solutions?2018-12-18T15:45:24+02:00

We develop and integrate services for a variety of companies. We offer both standardised and tailor-made solutions to match your needs. Feel free to contact us for more information and price offer.

Which publishers do you have?2019-01-29T08:47:52+02:00

Over 1000 Swedish and international publishers are connected to our platform, take a look here for some examples.

Which languages do you have in your catalogue?2018-12-18T11:10:42+02:00

We have a wide range of books in our ever-growing catalogue, in languages such as Swedish, English, Finnish, German, Russian, Chinese and Spanish.

Which business models do you support?2018-12-18T11:09:49+02:00

Are you interested in developing new business models, or is a standardised model best for you? Feel free to contact us for a potential partnership.

How much does it cost to join Axiell Media?2018-12-18T11:07:52+02:00

Together we agree on a solution that matches your needs, please contact us for a price offer.

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